FAQ's

Heating & Safety

Q. How do I heat my microwaveable product?

A. Our microwaveable products have removable inner bags, which contain either grain (wheat or flax seed) or tourmaline beads infused with pure essential oils or lavender leaf. To warm, remove the insert and heat in your microwave for 30 seconds to 1½ minutes (refer to instructions on product packaging or the relevant product page on this site – times vary for each product).

To ensure the grain remains moist and effective, we recommend that you place a small cup of water in the microwave when you heat your inner bag.

Q. Are your products safe for children?

A. Yes, although we do not recommend them for children under 3 years old.

Q. Is it safe to microwave your products?

A. Yes. All microwaveable products conform to the stringent BS8433 standard. Our animal hotties also comply with the European EN71 standard and the US standard ASTM F963-08 for children’s toys.

Q. I overheated my inner and now it smells funny, can I get a replacement?

A. Yes, of course you can! Please contact us and we can arrange for a replacement inner to be sent to you. Prices range between £5 and £10 depending on the product. Please make sure you take care when heating, follow the instructions on the packaging.

Q. How long do your products stay warm?

A. It depends on the size of your product’s heatable inner, and how you use it. For example, a body warmer used in bed should stay warm for up to an hour, while the smaller Hot Hug inners will retain warmth for about 20-30 minutes.

Q. Can I use my product as a cooling pack?

A. Yes you can. Place the wrap in a sealed plastic bag and put it in the freezer for a few hours! Please note, the scent won't be as strong as when it's heated.

Aromatherapy

Q. What are the benefits of various oils & aromas?

A. We do not make any medical claims for the oils or lavender leaf we use – we simply recommend you choose the aroma you enjoy the most. However, we do recommend you seek medical advice if you plan to use any essential oil product during pregnancy or while breastfeeding.

Q. Can I refresh the essential oil fragrance of my wheat bag?

A. Yes. Simply add a few drops of essential oil to the wheat-filled inner bag.

Q. Can I buy replacement inner bags?

A. Yes. Please contact us for prices and to order

Q. How long does the fragrance last?

A. Pure essential oils will fade with time and heating. Lavender leaf lasts longer and you just need to scrunch up the product to reinvigorate the leaf.

Other Questions

Q. What sizes do your slippers come in?

A. All our adult footwear comes in one size, which will fit a size 4 to 7

Q. How should I store my Aroma Home product?

A. For best results, we recommend you store your product in its original box after use. Certainly keep it in a dry warm place and away from direct heat.

Q. Is my Aroma Home product washable?

A. Please follow the care instructions on the product label. All are at least sponge washable, and it’s the benefit of having a removable microwave heated inner that the outer lasts longer and can be easily kept clean.

Q. How much is shipping?

A. Shipping costs vary and are calculated by the weight of the products. As a general rule of thumb the cost would be around £4 - £5 for the UK and around £7 - £15 for European orders.